This page sets out Terms & Conditions for purchases on this web site.
Before continuing to browse this website or purchasing any of our products, we advise you to read this page carefully, plus print out and store a copy for future reference. Last updated on 13.07.2022.
- General Terms & Conditions
- Links To / From Other Websites
- Direct Ordering
- Dispatch & Delivery
- International Sales
- Money-Back Guarantee
General Terms & Conditions
This Website (“Website”, “the Website”) is owned and operated by HD-INFO d.o.o.. The URL of this website is https://euphony-audio.com
The terms “HD-INFO Ltd.” and “Euphony-Audio”, “Us”, and “We” refer to the owner of the Website whose registered office is:
HD-INFO Ltd. (d.o.o.), Ul. Brsljana 21, HR-10000 Zagreb, Croatia.
If You disagree with any part of these terms and conditions, please do not use the Website. Statement made for “Website” also applies to all Software provided on this Internet place.
Use of the Website is subject to the following terms:
All content displayed on the Website is for Your general information and use only. It is subject to change without notice.
Neither We nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on the Website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on the Website is entirely at Your own risk, for which We shall not be liable. It shall be Your own responsibility to ensure that any products, services or information available through the Website meet Your specific requirements.
The Website contains material which is owned by or licensed to Us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in the Website, which are not the property of, or licensed to HD-INFO Ltd. or Euphony-Audio are acknowledged on the Website.
Unauthorized use of the Website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this Website may also include links to other Websites. These links are provided for Your convenience to provide further information. They do not signify that We endorse the target Website(s), and we have no responsibility for the content of the target Website(s).
Your use of the Website and any dispute arising out of such use of the Website is subject to the recommendations of European Union and laws of Republic of Croatia.
HD-INFO Ltd. is committed to ensuring Your privacy is protected. We will only use the information that We collect about You lawfully in accordance with the General Data Protection Regulation (GDPR).
Customer information is used only by ourselves in connection with fulfilling orders placed with Us via this Website. We do not disclose customer information to third parties for marketing purposes.
When You place an order for our products We collect information about You. This may include Your full name, postal address, delivery addresses, e-mail address, telephone number and payment information. We only use this information to process and send Your orders, to update You on the progress of Your orders, and assist with future customer service enquiries.
We share customer data with other companies and individuals to allow them to perform functions on our behalf. This includes our chosen shipping companies (DHL or DPD, and other couriers that We may use) and Our chosen payment processing services (Stripe, PayPal).
Cookies are small pieces of information sent to, and stored on Your device to allow our Website to recognize You and Your preferences when You choose to visit.
Session cookies only last for the duration of a user’s visit to a Website, and help improve functionality by passing information between pages. For example, if You log in to our Website, session cookies are used to keep You logged in. Session cookies are deleted when Your browser is closed.
We make use of Google Analytics (GA) which provides information about how users interact with Our Website. Cookies are used to detect that someone has been to the site before, so that We can see how often people return to the site, how long they stay, and where on this Website they tend to go. We use this information to inform future website designs and improve user experience. GA also sets cookies to help Us accurately estimate the number of people visiting this Website, and learn how they navigate. We use this information to inform our decisions on future content and website structure.
You can opt-out of receiving cookies from a range of ad servers (including Doubleclick, Videology, AudienceScience, Flashtalking and Microsoft) by visiting https://www.youronlinechoices.com and following the instructions.
Generally it is not possible to delete Flash cookies (also known as local shared objects) via browser controls, however https://www.adobe.com provides more information on how to delete or disable them.
If You wish to delete cookies from Your specific mobile device, please refer to the manufacturer’s instruction manual.
Links To / From Other Websites
Our Website may contain links to other Websites run by other organizations, which We do not control. This policy does not apply to those other Websites and applications‚ so We encourage You to read their privacy statements.
We are not responsible for the privacy policies and practices of other Websites and applications (even if You access them Using links that We provide) and We provide links to those Websites solely for Your information and convenience.
In addition, if You arrived at this Website from a third-party Website, We cannot be held responsible for the privacy policies and practices of the owners and operators of that third party Website and recommend that You check the policy of that third party Website.
We must receive full payment of the whole of the price for the goods that You order before Your order can be accepted. Your payment for the goods represents an offer on Your part to purchase the goods from Us, which will be accepted by Us only when the goods are dispatched. Only at this point is a legally binding contract created between Us.
To enable Us to process Your order, You will need to provide Us with Your email address. We will notify You by email as soon as possible to confirm receipt of Your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between Us.
The prices payable for goods that You order are as set out on this Website. Final prices for E.U. customers will be calculated VAT inclusive at the prevailing rates and shall be correct at the time of writing.
Secure credit card payment services are provided by Stripe and PayPal for all goods ordered via this Website. You can find out more about their terms and policies at:
Dispatch & Delivery
Goods are usually dispatched by DHL Express or by DPD service. Delivery is additionally charged.
If an item is out of stock We will contact You by email with an estimate of availability. We aim to dispatch in-stock items within two (2) working days but will contact You if there are any problems.
Please note that a signature is always required for deliveries. If You arrange directly with the courier for Your order to be left in a safe location, We cannot be held responsible for any loss or damage incurred.
For overseas orders it is a legal requirement that We declare the value of the goods on the package (eg. hardware value without shipping cost) .
As a customer purchasing goods from another country, You are deemed to be the importer of those goods, and as such please be aware that You may be subject to import duties and taxes.
Charges and/or fees for customs clearance must be covered by You. We have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
HD-INFO Ltd. will accept:
- for hardware products only: we accept returns for period of 30 days from the day We ship Your order.
- for digital products (eq. software subscriptions) We do not provide refunds or money back guarantee. After license is bought, buyer can only cancel subscription license and renewal recurrence.
- request from buyer to cancel subscription. By accepting cancelation, We will immediately stop recurring payment, and no payment will be asked in future. Buyer is entitled to continue use software license until end subscription period purchased . We do not provide any refunds for remaining subscription period left after request for license cancelation.
For hardware products – following apply:
Items must be returned with proof of purchase complete with all supplied fittings and accessories in original condition. They must arrive in their original ‘new’ condition or at our discretion your return will either; (1) not be accepted, or; (2) your refund will reflect the cost of replacing those missing items and repair. Accepted returned items will be offered for resale clearly marked as refurbished/pre-owned.
For Your own reassurance, We recommend items be returned via a registered post/delivery service to HD-INFO Ltd., at Your cost, within the specified days of the shipment date. We recommend that You use a recognized service and insure all items for the full value as stated on Your invoice. HD-INFO will not be held responsible for items that are lost, stolen or damaged in transit.
Returned items must be clearly identifiable as to who they came from.
Refunds will be processed within ten (10) working days of receiving Your returned package following inspection of the condition of the contents.
Euphony-Audio “hardware products” are guaranteed for two (2) years from the date of purchase against defects in manufacture and design.
Euphony-Audio “software products” delivered as digital goods comes only with “support guarantee”. Support guarantee is given for subscription period. As subscription is renewed, support renewed for next time validity of license.
Finally “software product” support guarantee is given with following statement from us: Best effort is given by owner of software to make software work at declared specification and compatibility with user hardware and third party software (which may be included in downloaded package). User is always free to terminate subscription and we advice user to acquire license with shortest possible subscription period (1 month), and make purchase risk minimal.
This warranty applies to the first owner and is not transferable (for both digital and hardware products sold).
Proof of purchase from either HD-INFO Ltd. or one of our authorized retailers are required to access the warranty.
Items must be returned in the original packing with all supplied accessories and fittings.
If returning an item directly to Euphony-Audio / HD-INFO Ltd., please ensure they are returned via registered post/delivery service at Your cost. We recommend that You use a recognized service and insure all items for the full value as stated on Your invoice. HD-INFO Ltd. will not be held responsible for items that are lost, stolen or damaged in transit.
This warranty is limited to the repair or replacement of the equipment at our discretion.
The following are not covered by the HD-INFO / Euphony-Audio warranty:
- Transportation costs.
- Damage caused by incorrect installation, connection or packing.
- Damage caused by any use other than the correct use described in the user Guide, negligence, modifications, or use of parts that are not made or authorized by HD-INFO Ltd. / Euphony-Audio.
- Damage caused by faulty or unsuitable ancillary equipment.
- Damages caused by accidents and causes beyond the reasonable control of HD-INFO Ltd. / Euphony Audio.
- Repairs or modifications that have been carried out by an unauthorized person.
If You purchased Your Euphony Audio product from a dealer or distributor, please contact them first in the event of a warranty claim or technical query.
If purchased direct via this Website, please contact Euphony Audio / HD-INFO directly.
The HD-INFO Ltd. money-back guarantee and warranty do not affect Your statutory rights.