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  4. Case Tracking ID: T4N-M6G-XHAE

View ticket: T4N-M6G-XHAE (Ticket number: 30)

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Created on: 26.02.2019 16:04

Updated : 11.04.2019 15:39

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Status

Resolved

Last replier

Željko Vranić

Category

General

Replies

63

CEZARY DENKIEWICZ
missionfanboy@gmail.com

Date: 26.02.2019 16:04 Print

Message:

Hello,
I play music from my PC (usb pendrive with euphony)
When I play from USB port in mainboard everything is OK, but when i play from USB in JCAT Femto then is no sound. In options euphony shows correctly my converter Audiobyte Hydra X but music is stoped.
Jcat USB on windows and linux work properly.
Please help me
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Željko Vranić

Date: 26.02.2019 17:06 Print

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Message:

It probably means that linux kernel in use by euphony v2 does not have necessary drivers. Please consider trying euphony v3.


CEZARY DENKIEWICZ

Date: 26.02.2019 18:17 Print

Message:

I have v3 version
I downloaded them today.
Can you add drivers for euphony, update or something that??
CEZARY DENKIEWICZ

Date: 26.02.2019 18:36 Print

Message:

This is strange beacuse my friend playing with euphony and jcat and everyrhing is all right but he have difrent comverter
Željko Vranić

Date: 26.02.2019 21:10 Print

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Message:

Can you please register for at least TRIAL so we can give you proper support?


CEZARY DENKIEWICZ

Date: 26.02.2019 21:24 Print

Message:

Please tell me what i must do beacuse last year i have 30 days trial on my pc euphony 2.0 and now i try newest version euphony v3 but the new trial dont work
I was registred a new email and i have new trial code but when i put them to euphony i have error INVALID CODE
Željko Vranić

Date: 26.02.2019 22:02 Print

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Message:

How did you install v3?


CEZARY DENKIEWICZ

Date: 26.02.2019 22:07 Print

Message:

I downloaded and instal them to my pendrive today and put them to pc and run
When i start remote app in my phone there is write v3
CEZARY DENKIEWICZ

Date: 26.02.2019 22:09 Print

Message:

There is to many options: youtube, qobuz itp
and sound is better
CEZARY DENKIEWICZ

Date: 27.02.2019 09:40 Print

Message:

What can I activate TRIAL in Euphony v3 because i want that you give me proper support
Euphony is great program but jcat dont work. This USB card is the top at this moment and is very popular. Please fix this problem
Željko Vranić

Date: 27.02.2019 10:08 Print

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Message:

Can you please try playing something on JCAT and then generate logs by holding CTRL and clicking Power Menu -> Restart WebApp. The file logs.tar.gz should be automatically generated and downloaded. Send it as attachment to zeljko.vranic@audiokernel.com.

For activating TRIAL go to Registration in main menu, folow external link to registration page, enter you info and in voucher field enter TRIAL. You will get registration code on your email. Copy it and paste it to first registration dialog.
CEZARY DENKIEWICZ

Date: 27.02.2019 11:22 Print

Message:

OK, I checked logs after work.

I just got a response from jcat:

"Apparently there is a conflict between the NEC driver under linux and the hydra. Unfortunately, nothing can be done on the side of the JCAT card."
Željko Vranić

Date: 27.02.2019 12:47 Print

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Message:

How did they concluded that? They had that problem before?


CEZARY DENKIEWICZ

Date: 27.02.2019 13:15 Print

Message:

I dont know. I send email with my problem to jcat and they answered me like that.
Željko Vranić

Date: 27.02.2019 13:17 Print

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Message:

I mean what info did you gave them? If you did not gave them any logs or system messages then they must be already familiar with the problem. I tried to google it but there is no any concrete info related to this problem mentioned anywhere...


CEZARY DENKIEWICZ

Date: 27.02.2019 13:25 Print

Message:

My info to jcat:

Hello,
I play from PC and Euphony software (linux) and Euphony correct recognition of my converter Audiobyte Hydra X but music does not play.
When I connect to usb in the main pc without jcat everything works well.

What is the problem because a friend plays on euphony and everything is ok, he only has a different converter.
Can you fix it in the update for jcat usb?
Željko Vranić

Date: 27.02.2019 15:45 Print

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Message:

Are you in a position to go to your friend and try your converter on his euphony installation?


CEZARY DENKIEWICZ

Date: 27.02.2019 16:06 Print

Message:

We try this and doesnt work.
This is strange because i know other peoples and is that some devices work and others do not work.
My converter dont work with jcat but without jcat it is works.
My other friend have Mutek dac and it doesnt work with jcat and euphony, without jcat work well with euphony.

another friend has ifi dac and its works well with jcat and euphony.
etc.
CEZARY DENKIEWICZ

Date: 27.02.2019 16:08 Print

Message:

This means that some devices work well with jcat+euphony and others do not work.
But the same devices work with euphony without jcat.
Željko Vranić

Date: 27.02.2019 16:10 Print

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Message:

So JCAT support is probably right, it's not that euphony doesn't have a JCAT driver like I suggested in first reply, it's a conflict issue and those are hard to resolve...


CEZARY DENKIEWICZ

Date: 27.02.2019 16:30 Print

Message:

I send you logs after work.
CEZARY DENKIEWICZ

Date: 28.02.2019 00:31 Print

Message:

I holding ctrl when play music on jcat and click on restart app but nothing hapen
i dont know where this log is downloaded
Where i can find them ?
Željko Vranić

Date: 28.02.2019 10:21 Print

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Message:

You generate logs from euphony web application. You hold CTRL while in the browser in the Euphony Web App and while holding CTRL click on Restart WebApp. logs.tar.gz file should be downloaded to your default browser download location.


CEZARY DENKIEWICZ

Date: 28.02.2019 13:30 Print

Message:

OK, I try again after work.
Željko Vranić

Date: 28.02.2019 13:55 Print

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Message:

You seem to have a lot of friends with euphony installed. Are they registered users? How long are they using it?


CEZARY DENKIEWICZ

Date: 28.02.2019 15:19 Print

Message:

I have a lot of friends on the audiostereo forum.
In Poland, I was the first person who wrote about euphony on forums.
Now there are many more people who have appreciated the sound quality in euphony and we are discussing it in the forum.
An example of a link where there is a conversation.

Euphony (roon endpoint) + roon player is the best sound I ever heard in my system.
CEZARY DENKIEWICZ

Date: 28.02.2019 15:34 Print

Message:

https://www.audiostereo.pl/search/?q=euphony
CEZARY DENKIEWICZ

Date: 28.02.2019 18:23 Print

Message:

I was sended logs.

In the desktop app I have error in the screen when I go to options or when I try play the music. You see this in the screenshot.

Otherwise when I started euphony I see red inscription "FILED TO START LOAD KERNEL MODULES"
  File NameFile sizeAction
Image

EUPHONY-ERROR.jpg

173.82 KB
CEZARY DENKIEWICZ

Date: 28.02.2019 18:34 Print

Message:

Euphony startup error - red inscription
CEZARY DENKIEWICZ

Date: 28.02.2019 18:36 Print

Message:

screenshot
  File NameFile sizeAction
Image

START-UP-EUPHONY-ERROR.jpg

504.27 KB
CEZARY DENKIEWICZ

Date: 28.02.2019 18:42 Print

Message:

hmmm now I reboot euphony and I dont have error 400 but otherwise sound not play.

I believe that you can solve this problem.
Željko Vranić

Date: 28.02.2019 20:24 Print

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Message:

This error during startup does not affect anything.
What about those logs?


CEZARY DENKIEWICZ

Date: 28.02.2019 20:29 Print

Message:

I sended logs to you
Please check your email
Željko Vranić

Date: 28.02.2019 22:05 Print

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Message:

I'll check it tomorrow morning.


CEZARY DENKIEWICZ

Date: 28.02.2019 22:07 Print

Message:

Ok I will waiting.
Željko Vranić

Date: 01.03.2019 12:00 Print

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Message:

I'm sorry but I was not able to find much.
There are two warnings that are suspicious but warnings usually mean it's nothing critical otherwise it would be an error, not just a warning:
Feb 28 17:26:41 euphony kernel: usb 5-1.1: Not enough bandwidth for altsetting 1
Feb 28 17:26:41 euphony kernel: usb 5-1.1: Warning! Unlikely big volume range (=32767), cval->res is probably wrong.
Feb 28 17:26:41 euphony kernel: usb 5-1.1: [10] FU [PCM Playback Volume] ch = 2, val = -32767/0/1

There are also some errors in playback process but they don't tell me much without raising log messages to higher level (and I'm not at all convinced it would help more).

I also don't know what do you expect me to do since this is not related directly to euphony but to linux in general. JCAT people should solve this if they care at all... Or the people responsible for Hydra...


CEZARY DENKIEWICZ

Date: 01.03.2019 12:26 Print

Message:

Drivers for "jcat femto usb" and "audiobyte hydra x" are built into linux.
I dont understand this. If Euphony was builded on linux you can resolve this problem.

I want buy full version of Euphony but this must work properly.
Željko Vranić

Date: 01.03.2019 15:19 Print

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Message:

So you think it's easy to fix driver code in linux kernel? I must disappoint you - it's not.
If more people complain about this we might be motivated to investigate but even then, it's not guaranteed we would get anywhere near solving it... Sorry.


CEZARY DENKIEWICZ

Date: 01.03.2019 15:24 Print

Message:

OK, I understand, thanks for reply.
Now i must instal Windows Server 2012 R2 + Roon server.

Bye.
CEZARY DENKIEWICZ

Date: 04.03.2019 16:25 Print

Message:

Hi,
I write to linux and intel and they can help resolve my problem.
Email form them:

"Feb 28 17:11:34 euphony kernel: xhci_hcd 0000:04:00.0: ERROR: unexpected command completion code 0x11.
Feb 28 17:11:34 euphony kernel: usb 5-1.1: Not enough bandwidth for altsetting 1

Completion code 0x11 (17) is parameter error, this means some value in
a context parameter is invalid.

Many of these context parameter are taken from the descriptors of the
attached usb device (device, interface, endpoint descriptors)

More details are needed, output of "lsusb -v", and dynamic debug of
xhci and usbcore would be a good start"

Where can i find this informations ?
Željko Vranić

Date: 04.03.2019 17:19 Print

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Message:

Not sure about dynamic debug of xhci and usbcore but If you enable remote control on your euphony (CTRL+SHIFT+Restart Webapp) I can ssh into your euphony, issue lsusb -v and send you the output...


Željko Vranić

Date: 04.03.2019 17:38 Print

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Message:

I see you are very determined to solve this somehow....
I just hope you understand that in order to really solve this we would need to establish proper test environment in which we can:
1) reproduce the issue
2) investigate it
3) hopefully find the source of the problem
4) patch kernel, recompile it and install it
5) check if problem is solved

In order to do that we would need to buy JCAT femto AND your model converter.
And this is just one combination of many (USB + converter) and it is not at all guaranteed that solution will work for other converters or other USB cards.
I don't know how big our business would need to be in order to make this endeavor profitable and ultimately reasonable...
Please understand our position.

Anyway, I will try to help you in small ways I can.
CEZARY DENKIEWICZ

Date: 04.03.2019 18:57 Print

Message:

I enabled remote control
Željko Vranić

Date: 05.03.2019 10:14 Print

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Message:

Sorry, I went home from work before you sent me the message. Can you enable it again now?


CEZARY DENKIEWICZ

Date: 05.03.2019 10:40 Print

Message:

I work every day from 7-17:00
I can run a remote access tomorrow before work or today after 17:00
CEZARY DENKIEWICZ

Date: 05.03.2019 10:42 Print

Message:

I can also run tomorrow before work and leave turned on for the day
Željko Vranić

Date: 05.03.2019 12:51 Print

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Message:

You can turn it on after work, I'm sure I can find couple of minutes of time in the evening to connect, run the command and send you the output. I will close remote access behind me when I'm done.


CEZARY DENKIEWICZ

Date: 05.03.2019 13:33 Print

Message:

OK
CEZARY DENKIEWICZ

Date: 05.03.2019 19:52 Print

Message:

I enabled remote control
CEZARY DENKIEWICZ

Date: 05.03.2019 19:56 Print

Message:

sorry for late ;(
Željko Vranić

Date: 05.03.2019 20:37 Print

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Message:

I cannot connect. Remote control service is started but something prevents me from fully connecting. Not sure if it's some kind of firewall protection or something like that. Never encountered that before...


CEZARY DENKIEWICZ

Date: 05.03.2019 21:07 Print

Message:

i have that message
  File NameFile sizeAction
Image

1.jpg

195.00 KB
CEZARY DENKIEWICZ

Date: 05.03.2019 21:09 Print

Message:

antyvirus off, firewall off
Željko Vranić

Date: 06.03.2019 00:09 Print

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Message:

You mean antivirus and firewall were off the whole time or?
Sorry, I didn't have the time later on to check again and now I see you turned it off.
I really don't know if this is related to you or it's a general problem, but it was working couple of days ago with different customer.
We can try again tomorrow.


CEZARY DENKIEWICZ

Date: 06.03.2019 08:28 Print

Message:

Antyvirus and firewall was disabled whole time.

I dont know what is going on but now Euphony v3 dont work without jcat.
Euphony was still working the day before yesterday from mainboard USB of my PC.
Now dont work.
Željko Vranić

Date: 06.03.2019 11:14 Print

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Message:

Can you send me logs?


CEZARY DENKIEWICZ

Date: 06.03.2019 11:15 Print

Message:

I will send logs after 17:00
CEZARY DENKIEWICZ

Date: 06.03.2019 20:01 Print

Message:

I was sended logs to you

Euphony dont show audio parametrs in the right corner
  File NameFile sizeAction
Image

euphony-v3.jpg

151.38 KB
Željko Vranić

Date: 07.03.2019 10:59 Print

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Message:

I don't see anything particularity wrong in logs besides you don't have any songs in queue. What is your exact problem now? You said at first that euphony does not work with JCAT, only on main board USB . Then you said "Euphony v3 dont work without jcat." Does that mean that euphony now works with JCAT but not with main board usb or it does not work either way?


CEZARY DENKIEWICZ

Date: 07.03.2019 12:30 Print

Message:

Now dont work on USB in mainboard and jcat too.
Željko Vranić

Date: 07.03.2019 12:50 Print

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Message:

Ok, but I did not see in logs that you tried to play anything.


CEZARY DENKIEWICZ

Date: 07.03.2019 12:53 Print

Message:

Because I click play and it is not start. Check my last screenshot.
Signal is PCM 0/0
CEZARY DENKIEWICZ

Date: 07.03.2019 12:54 Print

Message:

Now is exacly the same on USB in mainboard as Jcat femto
Željko Vranić

Date: 07.03.2019 15:48 Print

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Message:

You click play but there is nothing in queue to play. At least that was in your logs.


 
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